ResMed recently bought Inova Labs. My portable Life Choice Activox was serviced well and in a very timely manner by Inova Labs. Since Resmed bought Inova Labs, ResMed is not even answering the phone for customer service! I spent 4 hours total over a week trying to get...Read more
Customer service is a horror story. Long hold times, and then the most condescending rep possible. Can't get a name right, put me on hold, then comes back and tells me what I already told him. Unable to get a simple question answered. Asked to speak to someone else,...Read more
I received 2 climateline hoses through a local DME supplier. The hoses had a moldy/musty smell that did not go away after cleaning. My supplier returned them to Resmed for warranty replacement. The replacement hoses were just as bad. Resmed Refuses to exchange the...Read more
I didn't like
- Customer service
- Replacement with another defective product
- Told to use defective replacement
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