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ResMed recently bought Inova Labs. My portable Life Choice Activox was serviced well and in a very timely manner by Inova Labs. Since Resmed bought Inova Labs, ResMed is not even answering the phone for customer service! I spent 4 hours total over a week trying to get...
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1.0
I didn't like
  • Complete lack of adequate and timely solutions
#989604
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Customer service is a horror story. Long hold times, and then the most condescending rep possible. Can't get a name right, put me on hold, then comes back and tells me what I already told him. Unable to get a simple question answered. Asked to speak to someone else,...
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1.9
I didn't like
  • Customer service attitude
  • Inability to get an answer to a simple question
#981938
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I received 2 climateline hoses through a local DME supplier. The hoses had a moldy/musty smell that did not go away after cleaning. My supplier returned them to Resmed for warranty replacement. The replacement hoses were just as bad. Resmed Refuses to exchange the...
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cpapuser
cpapuser

Looking for other consumers with the same complaint of musty, moldy odor in their new Climateline cpap tubing from ResMed.

2.0
I didn't like
  • Told to use defective replacement
  • Return policy
  • Customer service
#729905
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